# Collegiate Mobile Help Center > Advice and Answers from the Collegiate Mobile Team ## Links to all Collegiate Mobile Partner Schools - [All Collegiate Mobile Partner Schools](https://help.collegiatemobile.com/en/articles/12580556-all-collegiate-mobile-partner-schools.md): All official partner schools. ## How to Contact Collegiate Mobile - [Ways to Contact Collegiate Mobile](https://help.collegiatemobile.com/en/articles/11908569-ways-to-contact-collegiate-mobile.md): Get Your Questions Answered ## FAQs - [Ways to contact us](https://help.collegiatemobile.com/en/articles/11658940-ways-to-contact-us.md) - [Is there a Collegiate Mobile App](https://help.collegiatemobile.com/en/articles/11909151-is-there-a-collegiate-mobile-app.md): How to add your Collegiate Mobile Customer Portal as an App Shortcut on your Phone - [What is a locked device?](https://help.collegiatemobile.com/en/articles/11941904-what-is-a-locked-device.md): How to tell if your device is locked for use on a specific network - [How to find my IMEI number](https://help.collegiatemobile.com/en/articles/11759905-how-to-find-my-imei-number.md): The IMEI number is a 15-digit unique identifier for your mobile device - [Physical SIM vs. eSIM: Which One to Choose?](https://help.collegiatemobile.com/en/articles/11658802-physical-sim-vs-esim-which-one-to-choose.md): How to decide between eSIM and physical SIM and check if your device is eSIM compatible. - [What if I’m currently on a Family Plan, can I transfer to Collegiate Mobile?](https://help.collegiatemobile.com/en/articles/13017039-what-if-i-m-currently-on-a-family-plan-can-i-transfer-to-collegiate-mobile.md) - [Which countries are included for international calling and data roaming?](https://help.collegiatemobile.com/en/articles/11658850-which-countries-are-included-for-international-calling-and-data-roaming.md): List of countries where international calling and data roaming are available. Only available on Unlimited and Premium Plans. - [What is my experience after using all my high speed data?](https://help.collegiatemobile.com/en/articles/11658787-what-is-my-experience-after-using-all-my-high-speed-data.md): Browsing experience after depleting your high speed data by rate plan type - [What happens if I miss a payment for my monthly subscription?](https://help.collegiatemobile.com/en/articles/12528498-what-happens-if-i-miss-a-payment-for-my-monthly-subscription.md) - [What is Collegiate Mobile's refund policy?](https://help.collegiatemobile.com/en/articles/12651104-what-is-collegiate-mobile-s-refund-policy.md): Not 100% satisfied? Here's what we can do for you! ## How To Guides - [I want to set up my Collegiate Mobile account with an eSIM. Where do I start?](https://help.collegiatemobile.com/en/articles/13930475-i-want-to-set-up-my-collegiate-mobile-account-with-an-esim-where-do-i-start.md): Welcome to Collegiate Mobile. You are only few steps away to start your Collegiate Mobile Account. - [I want to set up my Collegiate Mobile account with a Physical SIM. Where do I start?](https://help.collegiatemobile.com/en/articles/13930877-i-want-to-set-up-my-collegiate-mobile-account-with-a-physical-sim-where-do-i-start.md): Welcome to Collegiate Mobile. You are only few steps away to start your Collegiate Mobile Account. - [How to check if your phone supports eSIM](https://help.collegiatemobile.com/en/articles/11658987-how-to-check-if-your-phone-supports-esim.md): How to determine if your mobile device is eSIM compatible - [I have a Physical SIM, how can start an account or activate it?](https://help.collegiatemobile.com/en/articles/11676509-i-have-a-physical-sim-how-can-start-an-account-or-activate-it.md) - [How to transfer your number to Collegiate Mobile](https://help.collegiatemobile.com/en/articles/11740971-how-to-transfer-your-number-to-collegiate-mobile.md): Transferring \(or porting in\) a number to Collegiate Mobile - [How to Find My Account Number and PIN for Switching to Collegiate Mobile?](https://help.collegiatemobile.com/en/articles/11663224-how-to-find-my-account-number-and-pin-for-switching-to-collegiate-mobile.md): Both general and by carrier steps to move your current phone number to a new Collegiate Mobile line - [How can I activate using the QR code when I’m on the phone I’ll be using?](https://help.collegiatemobile.com/en/articles/12110626-how-can-i-activate-using-the-qr-code-when-i-m-on-the-phone-i-ll-be-using.md): Steps for activating an eSIM from a mobile browser - [How to transfer in a number from US Mobile to a Collegiate Mobile line?](https://help.collegiatemobile.com/en/articles/11751327-how-to-transfer-in-a-number-from-us-mobile-to-a-collegiate-mobile-line.md) - [Switching from eSIM to Physical SIM & Vice Versa](https://help.collegiatemobile.com/en/articles/11663345-switching-from-esim-to-physical-sim-vice-versa.md) - [How to replace your eSIM](https://help.collegiatemobile.com/en/articles/11676709-how-to-replace-your-esim.md): What to do if you need a new eSIM? - [How to enable your International Features](https://help.collegiatemobile.com/en/articles/12919968-how-to-enable-your-international-features.md) - [Add a new line or multiple lines for Collegiate Mobile](https://help.collegiatemobile.com/en/articles/11751267-add-a-new-line-or-multiple-lines-for-collegiate-mobile.md) - [Manage your plan - upgrading, adding lines, adding data, and how to cancel service](https://help.collegiatemobile.com/en/articles/11751716-manage-your-plan-upgrading-adding-lines-adding-data-and-how-to-cancel-service.md): How to change your current plan, add top-up data, add a new line, or even cancel your service. - [Update your account details](https://help.collegiatemobile.com/en/articles/11751467-update-your-account-details.md) - [Enable WiFi calling](https://help.collegiatemobile.com/en/articles/11758866-enable-wifi-calling.md): WiFi Calling lets you call over WiFi when cellular signal is weak. - [How to set up or reset your voicemail password](https://help.collegiatemobile.com/en/articles/11658994-how-to-set-up-or-reset-your-voicemail-password.md) ## Troubleshooting - [My Hotspot isn't working](https://help.collegiatemobile.com/en/articles/11668740-my-hotspot-isn-t-working.md) - [Troubleshooting eSIM activation issues](https://help.collegiatemobile.com/en/articles/11668844-troubleshooting-esim-activation-issues.md) - [How to troubleshoot Port-in Issue](https://help.collegiatemobile.com/en/articles/12985937-how-to-troubleshoot-port-in-issue.md) - [RCS - MMS / Group Text Issue Troubleshooting](https://help.collegiatemobile.com/en/articles/13404450-rcs-mms-group-text-issue-troubleshooting.md)