When you try to activate your line after setting it up and porting your number, or anytime you decide to transfer and experience difficulties, or if you want to check the error and understand why it’s taking a while, you can follow these steps to resolve it.
To check/update your port-in request. Kindly follow these steps:
Log in to your Customer Portal.
Locate the temporary line generated (this is where the port is being processed).
Click “View Details” for that line.
Check the status of their port-in request.
- If it shows Failed, click “Review to Resolve” to see the specific error and update if necessary.
If you need to cancel and resubmit a port-in request, just simply follow the steps here: How to transfer your number to Collegiate Mobile | Collegiate Mobile Help Center