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Manage your plan - upgrading, adding lines, adding data, and how to cancel service

How to change your current plan, add top-up data, add a new line, or even cancel your service.

Written by Marco Vallano

Changing/Updating Your Plan:

  1. Log in to your portal: Navigate to your login page for your school under the Collegiate Mobile brand. Go to your desired line, then click 'view details' followed by 'manage'.

  2. Under 'Your Plan', click on 'Change plan'.

  3. A list of available plans will be displayed. Select the plan that best fits your needs.

  4. Click 'GET PLAN' to proceed. The payment will be processed using your saved payment method.

  5. You’ll receive a welcome email confirming the plan change.

Purchase a Top-up Data:

On your landing page, click on 'Top up data' or 'Add more data' and select the additional data you need. The payment will be processed using your saved payment method.

Update your Payment Method

  1. Login to Portal

  2. Click the profile icon on the right corner

  3. Under Billing click "Go to billing portal"

  4. Click the pencil icon near the save card detail

  5. Enter new card detail and hit Update

Cancelling a Line / Subscription

If you need to disconnect a phone line from your account, there are two primary methods. Canceling a line or porting out your number. It is important to understand the difference, as the choice depends on whether you wish to keep your existing phone line.

  • Cancel a line: Use this option if you are permanently discontinuing service and do not intend to keep your phone number.

  • Port out: Use this option if you are switching to a new service provider and want to take your current phone number with you.

How to Cancel your line

  1. Log in to your portal: Navigate to your login page for your school under the Collegiate Mobile brand.

  2. Click the profile icon in the top-right corner.

  3. Under Billing, click 'Go to Billing portal'.

  4. Locate the line or subscription you want to cancel and click 'Cancel subscription'.
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    Note: Cancelling your line or subscription is not immediate. You can continue using it until the end of your billing cycle, and it will not renew, maximizing the value of your payment.
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  5. You’ll be asked to provide a reason for cancellation. After entering your reason, click Submit.

How to Undo Cancellation

  1. Log in to your portal: Navigate to your login page for your school under the Collegiate Mobile brand.

  2. Click the profile icon in the top-right corner.

  3. Under Billing, click 'Go to Billing portal'.

  4. Locate the line or subscription you want to undo cancellation and click 'Don’t cancel subscription'.
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    ​Note: You can only do this if the line or subscription is not yet fully cancelled or is still within your billing cycle.
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  5. Once decided, click 'Renew subscription' to remove the cancellation for that line.

How to Port out your number

  1. Log in to your portal: Navigate to your login page for your school under the Collegiate Mobile brand.

  2. Click 'view details' > 'manage'.

  3. Scroll down and, under 'Your number'. Select 'Transfer Your Number Out'.
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You can also open a chat using the chat icon in the lower right of the screen, or call 1-888-851-5235.

Support Hours:
• Weekdays: 8 AM–8 PM CST
• Weekends: 9 AM–6 PM CST


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How to transfer your number to Collegiate Mobile
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